After your initial 3-month trial period, your full contract activates automatically. But we’re so confident in our service that we offer a hassle-free exit option during these first 3 months if either: the vehicles don’t perform as promised, or our service doesn’t meet the standards outlined in your contract. Your satisfaction is guaranteed!

We understand that business needs evolve. Our flexible financing solutions allow you to scale your fleet up or down as your requirements change. Your dedicated Fleet Manager will work with you to adjust your plan accordingly, ensuring you always have the right number of vehicles for your operation without being locked into a rigid arrangement.

Our proprietary Osprey® fleet managementplatform provides real-time GPS tracking of all your vehicles through a user-friendly dashboard. You can access it via web browser or our mobile app. The system shows location, battery status, usage statistics, and maintenance alerts. We also provide detailed reporting and analytics to help optimize your operations.

Our electric scooters have an average range of 80km per charge under normal delivery conditions. With our swappable battery system, riders can quickly exchange batteries in under 2 minutes, effectively extending the range indefinitely for all-day operations without waiting for recharging.

Yes, we offer several flexible financing options including operational leasing, pay-per-use models, and lease-to-own arrangements. All our financial solutions include our comprehensive service package with maintenance, support, and fleet management software. Our financial advisors can create a customized plan based on your specific business needs.

Our batteries reach full charge in just 90 minutes. However, with our swappable battery system, you don’t need to wait for charging – simply exchange the depleted battery for a fully charged one in under 2 minutes. For clients with larger fleets, we provide battery management solutions that ensure you always have charged batteries available.

No special installation is required. Our batteries charge using standard electrical outlets. The charging stations we provide are plug-and-play solutions that can be set up in any location with regular power access. For larger fleets, we’ll conduct a site assessment to optimize your charging setup for maximum efficiency.

Our electric scooters are designed to perform reliably in various weather conditions. They feature weather-resistant components and have been tested in rain, cold, and heat. Battery performance may slightly decrease in extreme temperatures, but our fleet management system will automatically adjust range estimates based on conditions. We also provide seasonal maintenance checks to ensure optimal performance year-round.

The 180-liter thermal delivery box is very large and is designed to accommodate most food delivery and small package delivery needs. It can hold multiple standard delivery bags or packages while maintaining temperature control. For businesses with specific size requirements, we can discuss customized box options during your consultation.

Yes, our 24-hour repair response time is guaranteed in all our service areas during standard business hours. If we can’t resolve an issue within this timeframe, we provide a replacement scooter at no additional cost to ensure your deliveries continue without interruption. Our service guarantee ensures that your fleet operations remain smooth and uninterrupted.

We currently provide our full-service electric fleet solutions throughout Belgium, the Netherlands, and Western Germany. During the qualification process, we’ll confirm service availability in your specific location. We’re continuously expanding our service network, so if you’re outside our current coverage area, we can discuss options and potential timelines for bringing our services to your region.

Our driver training program is thorough and covers all aspects of electric scooter operation, battery management, and safety procedures. Each rider receives hands-on training with the vehicles and guidance on optimizing delivery efficiency. The manager also receives comprehensive instruction on using the Osprey® platform. We provide refresher courses and can train new staff as your team grows. Additionally, we offer YouTube videos that explain all functionalities to new riders in less than 2 minutes.

Yes, our Osprey® platform features API integration capabilities that allow it to connect seamlessly with most existing management systems. Our R&Dteam will work with you to establish the proper connections between Osprey® and your current software ecosystem, ensuring smooth data flow and operational consistency across all your systems.

We take data security very seriously. The Osprey® platform uses enterprise-grade encryption for all data, both in transit and at rest. We maintain strict access controls, regular security audits, and comply with international data protection standards. Your business information and operational data remain confidential and protected at all times, stored on external, world-renowned servers.

In the rare event of software issues, vehicles will continue operating normally while our 24/7 technical support team immediately addresses the problem. We maintain redundant systems to ensure continuous fleet visibility, and our platform features offline functionality that allows basic operations to continue during connectivity interruptions. We prioritize all critical issues to minimize any impact on your business operations.

For trial purposes, we typically provide one scooter for up to a week so you can experience our service firsthand. However, if you decide to proceed with the full contract that includes our 3-month exit option, we recommend replacing your entire fleet to maximize operational benefits and cost savings.

Yes! Contact us to learn more about available subsidies as they vary from region to region.